Cycle 9 Store Policies

Everyone has to have some fine print, and here is ours. We want this to be straightforward so everyone wins - you as the customer, and we as the store. To make you happy with your purchase here is our number one goal!

Returns: We strive for 100% customer satisfaction. If you're not satisfied with something you purchased in the last 30 days, for any reason, please, give us a chance to make it right. Call or email us through the contact page, and we will find a creative, positive way to resolve your issue or refund your purchase. If you want to return something that is in brand new condition, a full refund is no problem. If you want to return something that has been installed or used, we'll need to have a look at it to see what condition it is in, and we may need to charge a restocking fee if there are damage or visible signs of wear (5-20%). We are not trying to gouge anybody, just recover costs incurred when we get back used or damaged goods. You need to contact us before returning any goods for return authorization, and postage for all returns must be pre-paid. If you are risk-averse, we recommend that you insure your returned items.

Installation/assembly: We suggest that you have a qualified bike mechanic do the work of installing hub motor kits, Xtracycles, etc. While things like hub motor kit installs are not particularly complicated, if it is not done properly, you may not be satisfied with the result, and it could be a safety concern. We want you to be satisfied, but improper installation is beyond our control. If you damage your kit due to improper installation, or worse, damage yourself, we cannot be liable for the results. If despite these cautions you go ahead, please make sure all bolts are tight, particularly the axle bolts on your hub motor kit, and that they are laying flat against the drop outs (see instructions for more info).

Warranty: The products we carry have varying warranties. Please see product pages for details. If you need to return something to us for warranty service, you need to contact us first to get return information. We will strive to get your product repaired or replaced at minimal hassle to you. We are happy to act as your liaison to the various manufacturers if there are problems. For Cycle 9 products (like our Dolores electric bike), we are the support contact.

Shipping: We ship via Fedex ground or US Postal service. We try to ship your order as soon as possible, but do not ship every day. Therefore if you have a specific date you need something by please contact us for information on express shipping. For domestic orders, you should receive your order within 7-10 days of your purchase. We are not set up for Paypal shipping for international orders. For overseas orders, you need to contact us first, info@cycle9.com or cycle9sports@gmail.com.

Privacy Policy: We take your privacy as seriously as our own, so do not share your information, including your e-mail address and physical address, with any other company or organization. We may occasionally send you an email with information on cool bicycle events or news, or new products or services, if you choose to receive such mail, but this information mainly will be posted on our blog. You will not receive email from an unknown 3rd party. You may change your preferences at any time by contacting us with your full name.
Likewise, we maintain website security with the latest SSL technologies to ensure your safety in purchasing from us. Please contact us with any concerns regarding your privacy so we may have a chance to fix it.

WARNING!: In addition to being good for your mind, body, and soul, cycling can be dangerous. Please don't expect us to protect you from your own actions or the dangers of the world around you. Use common sense, wear your helmet and learn how to maximize your safety. Just because you saw someone else doing it doesn't mean it is smart or safe. Take responsibility for your own actions, make sure your bike is in good working condition before you ride, and keep your health insurance up to date!