We strive for 100% customer satisfaction. If you're not satisfied with something you purchased in the last 3 months, for any reason, please, give us a chance to make it right. Call us at 800-249-8098 or email us through the contact page, and we will find a creative, positive way to resolve your issue or refund your purchase. If you want to return something that is in good condition, a full refund is no problem. You need to contact us before returning any goods for return authorization, and postage for all returns must be pre-paid. If you are risk-averse, we recommend that you insure your returned items.
Warranty
The products we carry have varying warranties depending on the manufacturer. Please see product pages for details. If you need to return something to us for warranty service, please contact us first for return information. We will strive to get your product repaired or replaced at minimal hassle to you. We are happy to act as your liaison to the various manufacturers if there are problems. For Cycle 9 branded products and all hub motor kits please contact us for any issues.
