Why buy from Cycle 9?
We are a real bike shop, with real people who work in the shop every day (except Mondays), and we answer our phones (toll free, 1-800-249-8098). We pride ourselves on customer service. If you have a problem, we respond to our calls and emails right away. There's no wondering about whether you're buying from someone selling kits out of their garage, who may or may not answer the phone if you have a question. We have a full-time, professional bike mechanic on staff, and we have over 30 years of combined bike repair experience. We also have a full service electronics repair shop where we fix and repair old electric bikes and scooters, assemble custom batteries, and work on special projects. We want you to be happy with your electric bike conversion experience - that is our number one priority. We have sold lots of kits, and had very few returns. Most people just can't get enough of electric biking once they discover it. (But if you do decide that the kit isn't for you, we will work with you to make sure you are happy). We will be there to support you. Our success depends on it.
We also take the guess work out of picking a conversion kit. If you or your bike have special requirements (such as recumbents) we work with you to ensure you have the length of wiring and proper connections to ensure your kit will fit on your bike. If you need more power or range, we can help you customize your kit to suit your needs using components we know will work together. And before sending a kit out, we bench test each system to make sure it is working properly out of the box.
We offer the "Ride Your Bike More or your money back" guarantee. Anytime in your first six months of ownership, if you decide that the electric kit just isn't helping you get more out of your bike, just send it back for a full refund (we ask that it be in good working condition). That way, you can try out an electric bike kit, with virtually no risk to your pocketbook.
Second, The BMC V1 kit has a 1 year manufacturer's warranty covering all components including motor, throttle, and controller. If there are any problems (they don't happen often), we'll send replacement parts out to you right away. And another benefit of buying from Cycle 9 is that, even after your kit goes beyond the warranty period, we can repair any problems if they ever arise, usually for much less than the cost of buying a new kit. Because we have a regular shop with full-time professionals, we regularly do repair work on batteries, electric motor kits, controllers, and bikes. While we will repair kits purchased from other sellers (we have done so many times), we give special consideration to people who bought their kits from us. If something fails that we think shouldn't have failed (i.e., it wasn't misused or abused), we often repair it for a reduced cost, or for free. Think about it this way - would you buy a new car from an online seller operating out of their garage? Probably not unless you're good enough at auto repair that you can trust yourself to fix any problem that comes up (and better hope the car isn't a lemon). And yet all the time we see people who've bought electric motor kits or batteries for their bike through sellers on auction sites or who just threw together a website. And unfortunately, we've seen some of those folks be left out in the cold if they have a problem. Then they turn to us for help, since we're one of the few people who can actually service and repair these. Is it really worth the gamble, buying from someone who can't or won't repair what they sell. Or is it worth buying from someone who can service their products, to give you many long years of reliable use? In a tough economy, we think that buying something meant to last for the long haul - and backed up by a company that will help you keep it running for many years - is the most economical investment you can make.
